Returns & Exchanges
At PetMax, we want your furry fashionista to look their best, so we offer a hassle-free 30-day return policy for all unworn and unwashed apparel. If the fit isn't perfect or the style isn't right, we are here to help you find the ideal replacement.
Initiate Your Request
Visit our online Returns Portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Place the items in their original packaging with all tags attached, ensuring the products are free of pet hair and odors.
Ship It Back
Print the prepaid shipping label provided by our portal and drop the package off at any authorized carrier location.
Receive Your Refund
Once our team inspects the returned items, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing